At apextools.shop, we aim for your complete satisfaction with every purchase. We firmly support the quality of our products and present a simple refund and return process.
1. Return Window
You have 30 days from the day you get your package to ask for a return or refund. To be eligible, items need to be unworn, unwashed, and in their original state.
2. Shipping Issues (Lost or Damaged)
Lost in Transit: If the carrier confirms your package is lost, we take full accountability. We’ll offer a full refund or a free reshipment.
Damaged Arrival: If your item arrives damaged, reach out to us at support@apextools.shop within 48 hours of delivery with photos of the damage. We’ll promptly arrange a refund or a replacement.
3. Customized Items
Please note that personalized/customized items are final sale unless they arrive defective or have a printing error. In such cases, we’ll reprint and reship the item at no cost to you.
4. How to Start a Request
All return or refund requests must be started by contacting our customer support email: support@apextools.shop.
Response Time: We’ll reply to your inquiry within 1 business day.
Please include your order number and the reason for the request in your email.
5. Refund Processing
Approval: Once your request is approved, the refund will be sent to your original payment method.
Timeline: You’ll generally get your refund within 1 – 3 business days.
Note: The exact time for the funds to show up in your account depends on your financial institution.
6. Return Shipping
If the return is due to our mistake (defective or wrong item), we cover all shipping costs. For other returns, the customer is responsible for the return shipping fee.
7. Contact Us
Email: support@apextools.shop
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)